Delivery & returns
Discover Our Policies
Pallet delivery information
All deliveries will be 3.5 days from dispatch by Legema MB.
Orders received before 2 pm will be dispatched on the next working day.
Pallets will be delivered by a member of the pallet network and will be dropped off at the kerbside.
Normal deliveries are Monday to Friday, 8 am to 6 pm. The courier is requested to call the customer prior to delivery. They are not obligated to provide specific delivery times.
All offshore destinations will be subject to a delivery surcharge.
Delivery drivers are not expected to maneuver the pallet beyond the rear of the vehicle. In the event that delivery is not possible due to poor access or the inability to maneuver the pallet due to ground type, the pallet will be left at the kerbside as close to the property as possible.
All goods must be checked on arrival, and delivery paperwork must be signed. If the customer agrees for the courier to leave the pallet without signing, it will be at the customer’s own risk.
Any delivery issues or damage to goods must be reported to Legema MB immediately, with photos.
Lead times may be extended during busy periods.
Delivery Vehicle size information
An additional charges apply to these services - added at checkout
Access must be
- Sufficiently wide
- Free of obstacles
- Reasonably level
Surface Restrictions
Pallet trolleys will not operate on soft ground or loose gravel. Should a handball delivery be required, this would be chargeable.
- Wood products must be kept dry
- Do not store outside
- Protect from moisture
- Wood prodcusts are not for human or animal consumption
Refund Policy for LEGEMA MB:
Wood Pellets and Wood Products
Thank you for choosing LEGEMA MB for your wood pellet and wood-related product needs. We take pride in delivering high-quality products and services. If you are not satisfied with your purchase, we offer the following refund policy:
– Refunds are applicable within 30 days from the date of purchase.
– To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition as received.
– To initiate a refund, please contact our customer service team through our email within the specified refund period.
– Provide your invoice number, details of the product, and a brief explanation of the reason for the refund request.
– Upon receiving your refund request, our team will inspect the returned product.
– We reserve the right to approve or deny refund requests based on the product’s condition and adherence to the refund eligibility criteria.
– If your refund is approved, you may choose between a:
– Full refund to the original payment method.
– Store credit for future purchases.
– For returns due to our error, we will provide a pre-paid shipping label.
– If you receive a damaged or defective product, please contact us immediately with photos of the product and packaging.
– We will arrange for a replacement or provide a full refund, including any shipping costs incurred.
– Orders may be canceled before they are shipped. Once shipped, the standard refund policy applies.
– For any inquiries or to initiate a refund, please contact our customer service team through the contact form
